Specialization in Electronics and Telecommunications• June 2011
Software Analyst • January 2019 - Present
I'm the guy who studies the software application domain, the software requirements and the software requirements specification. I also perform analysis, designing and programming to meet business requirements (maintain, manage and modify all software systems and applications.) Thanks to my previous work as Support Manager I'm the interface with end-users and software consultants in order to develop, maintain and manage systems, software tools and applications. I analyze, develop and implement testing procedures, programming and documentation in order to enhance performance and reliability.
Customer Support Manager • September 2011 - Present
Working at the forefront of the technical support, helping customers to solve problems and provide the necessary advice to use the Arteco software. I also create, manage and update all the details and the areas that are connected to the technical support, with a focus on customer satisfaction and quality of problem-solving. I've developed the Arteco iOS/Android Application with regular based updates. Working side-by-side with the R&D area trying to improve our hardware and software with tips and suggestions that come from our customers (and not only).
Electrical Technician • September 2011 - September 2011
Working as an Electrical technician on the BOSS 338 & BOSS 552. My job was to mount and check the logic board installed on those bar loader followed by highly trained colleagues.
Electrical Technician • June 2010 - June 2010
Electrical Technician • June 2009 - June 2009
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If you would like to find out more about how I can help you, please drop me an email. I welcome your comments and suggestions about my works and any questions about tech issues or stuff like that.